Center of Innovation Excellence (CIE)

IFMA's provides a robust collection of resources for the foodservice industry. One of the benefits of being an IFMA member is the information at your fingertips. From food guidelines to new trends in consumer dining behavior, IFMA is your go-to source for industry information that helps you stay ahead.

This section provides a collection of resources addressing the new product development process in the foodservice industry.

Center of Innovation Excellence [CIE] Whitepapers

Login to download a total of 3 whitepapers for the three phases of whitepapers written for the Center of Innovation Excellence. 


Achieve a Competitive Edge through Collaborative Planning and Execution Excellence across Multiple Disciplines

Restaurant chains operate today in a fast-changing market environment. And the pace of change is accelerating, driven by multiple factors including technological advances, the pressure to innovate, consumers’ rising expectations on the speed of service and competitive pressures. Those who embrace these challenges will find they lead to a competitive edge through collaboration across multiple disciplines.

Author Eve Turow Paul Addresses Young Consumers and Their Influence on Foodservice

In an exploration of how consumers’ changing relationships with food are transforming foodservice, author Eve Turow Paul shared findings about the attitudes and motivations behind Millennials’ obsessive interest in food, and why it is imperative for everyone in foodservice to take note. Four expert panelists then discussed how their operations are adapting to these trends. All insights were provided as part of a key topic address at IFMA COEX 2016.

Three Opportunities Technology Brings to Operators

Drawing on data-based research findings specifically fielded for IFMA COEX 2016, Jack Li, managing director at Datassential, discussed opportunities for technological innovation in foodservice to improve customer experiences and deepen the operator/customer relationship. Following the presentation, a panel of foodservice operators addressed lessons from adopting state-of-the-art technologies in their operations, including challenges they have encountered, advice they would give others, and where they see technology taking the industry in the coming years.

Welcome to the Center of Excellence & Best Practices Community!

Thank you for being part of the Center of Excellence & Best Practices Community! Read on for tips on how to take advantage of this resource page.

Nov 06

Presidents Conference

The IFMA Presidents Conference is the place “Where Leaders Meet.” The 54th annual premier top-to-top forum, co-hosted by the NRA and IFDA, brings together influential leaders of foodservice from the operator, manufacturer and distributor communities.

Dec 08

Operator Collaboration Model—Joint Business Planning Training

The Operator Collaboration Model is the industry's go-to-market model to collaborate more effectively with your chain operator partners. The training provides a framework to classify and segment operator-supplier relationships, better allocating resources across organizations.

Through this interactive one-day group training session, participants learn the OCM foundation and the new Joint Business Planning process, allowing immediate application of both in day-to-day interactions with key channel partners.

Learn how this new thinking and set of tools can change how to approach and manage key account business, and for operators, how to better manage supplier partners.


Mar 05

Chain Operators EXchange (COEX)

The IFMA Chain Operators EXchange (COEX) enables chain operators to take advantage of business building insights and create personal connections with leading manufacturers. With dozens of high-profile operators on the planning committee, the program truly is created "by operators, for operators."