Drawing on data-based research findings specifically fielded for IFMA COEX 2016, Jack Li, managing director at Datassential, discussed opportunities for technological innovation in foodservice to improve customer experiences and deepen the operator/customer relationship. Following the presentation, a panel of foodservice operators addressed lessons from adopting state-of-the-art technologies in their operations, including challenges they have encountered, advice they would give others, and where they see technology taking the industry in the coming years.
White Castle’s customer loyalty is legendary. Customers have been known to tattoo the company’s logo on their arms and reproduce it on their urns. The fast-food chain’s Valentine’s Day celebrations are so popular that reservations are needed. During a keynote address at IFMA COEX 2016, White Castle CEO Lisa Ingram described the leadership strategies behind the values, practices and culture that have perpetuated customer loyalty.
IFMA's Chain Operator Exchange (COEX) has experienced a 30% increase in chain operator executive registrations this year. With this, more than 90-100 decision makers representing many of the nation's most celebrated foodservice operator brands will be attending COEX 2015, an event filled with outstanding foodservice industry insights and business-building networking opportunities.
Foodservice operators don’t expect to receive fanfare from their suppliers after purchasing their hi-quality products, not even when those products drive increased amounts of repeat business. However, operators who have received an IFMA Innovation Award said the accolade does foster increased good will with their suppliers and builds morale with their colleagues who don’t always get to shine outside of their respective offices.
Some of the foodservice industry’s most compelling topics, issues and opportunities were addressed during the 2016 IFMA Chain Operators EXchange (COEX) that took place in Las Vegas this March. Six of the outstanding presentations delivered at COEX, a conference developed by operators for operators, are covered in the IFMA COEX 2016 Executive Summary Series.