The Changing Foodservice Operator

Posted by IFMA February 01, 2016

Tagged in Center of Best Practices Executive Summaries Leadership Presidents Conference

Operators are facing four big areas of challenge that Technomic sees as transformative, bound to drive changes in how they approach business: 1) coping with supply chain challenges, including driver shortages; 2) meeting consumer demand for “food with integrity”; 3) dealing with “regulation nation” where industry-disrupting changes may include a higher minimum wage; and 4) incorporating innovations into operations, including new delivery models, variable pricing, self-ordering systems, and robotics.

Executives from Denny’s, Kwik Trip, Fiesta Restaurant Group and Wildflower Bread Company shared their insights on these key industry factors. Comments were offered as part of a panel discussion at IFMA Presidents Conference 2015 held last November.

The following highlights are reviewed in an Executive Summary covering the panel discussion:

  • Margin contraction may be inevitable if the minimum wage becomes $15 per hour.
  • Consumers’ demand for “food with integrity” has spurred numerous sustainability initiatives.
  • Staying true to one’s brand is the way to drive traffic, several panelists feel.
  • Operators are focused on topics including talent, value, supplier relationships, and technology.

View the full version of this Executive Summary.

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