Don Fox, CEO of Firehouse Subs, discussed how to build a high-performing restaurant business. Continual growth is imperative. There are key principles to be followed, including branding, culture, mission and values. Implementing these principles requires a clear understanding throughout the organization of what they are and why they are important. Success also requires strong leaders who lead by example, delegate and provide tools, hold others accountable and display optimism.
Businesses must grow to survive. In the restaurant business, growth is necessary for survival. It takes a passion for growth to ensure a business is not overwhelmed by inflation and other outside influences.
"Growth is what's imperative . . . you're either growing or dying."−Don Fox
Firehouse Subs is a perfect example. Since its inception, Firehouse has grown continually, from one restaurant in Jacksonville, Florida, in 1994, to 745 today in 40 states and Puerto Rico.
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