Executive Summary Series: The GPO/Operator Relationship

Posted by IFMA January 19, 2018

Tagged in Executive summary marketing and sales leaders forum


Healthcare Services Group is one of the largest contract services providers in the healthcare industry. Fifty-six percent of its contracts are for housekeeping and laundry services, and 44% are for dining and clinical services. HCSG has more than 1,500 dining contracts in acute care hospitals, skilled nursing facilities, assisted living and independent living facilities and drug and alcohol rehab communities. HCSG has fixed-price contracts with all of its clients, and it uses a group purchasing organization for much of its food buying.


  • Member goals define the value of a GPO
  • Members are not all the same
  • Healthcare and senior care are evolving
  • It's not only about the food
  • Transparency is key

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